Privacy Policy

We collect information to provide better services to our customers. This includes:

• Personal Information: Name, phone number, email address, and vehicle registration details when you request our services or purchase products
• Location Data: Your service location to dispatch our mobile technicians
• Payment Information: Credit card details and transaction history for processing payments
• Service History: Records of services provided, including dates, vehicle details, and service notes

Your information is used to:

• Provide roadside assistance and battery replacement services
• Process payments and maintain billing records
• Send service confirmations, updates, and follow-up communications
• Improve our services and customer experience
• Comply with legal obligations and maintain business records
• Send promotional offers and service updates (you can opt-out anytime)

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors, accounting software, and business management tools
• Legal Requirements: When required by law or to protect our rights and safety
• Business Partners: Battery manufacturers for warranty claims and product support

We implement appropriate technical and organizational measures to protect your personal information:

• Secure storage of customer records and payment information
• Encrypted transmission of sensitive data
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only

Under Australian Privacy Principles, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint about how we handle your information